Terms of Service
All Consultations
- If you need to reschedule, a 24 hour minimum notice period is required to avoid a charge.
- Rescheduled appointments with under 24 hours notice will incur a 50% fee of the appointment charge.
- Missed appointments without notification will incur a 100% fee of the appointment charge.
Face to Face Consultations
- Your consultation will be invoiced with payment required within 3 working days of receipt of invoice.
On-line Consultations
- Pre payment is required at the time of booking by direct credit into our bank account.
- If you have prepaid a consultation fee, and make a decision to no longer require the consultation, we will fully refund your fee by direct credit into your account as long as the cancellation of booking occurs prior to 24 hours before your scheduled appointment. If you paid via Visa or Mastercard, refunds will be less the 4% processing fee taken by these banks.
As we endeavour to be on time for our clients to the best of our ability, your appointment time will start as scheduled. Please be on time.
Genetic Testing - Refunds
Your purchase of the myDNA Comprehensive Health Report is direct with Nutrisearch, the NZ Agent for NutriPath testing. Nutrisearch refund policy applies to all Nutripath testing including the myDNA Comprehensive Health Report.
AGREEMENT: In making a booking with SmartGENES Naturopathic Clinic you agree to our Terms of Service.
