Terms of Service
All Consultations
Face to Face Consultations
On-line Consultations
As we endeavour to be on time for our clients to the best of our ability, your appointment time will start as scheduled. Please be on time.
Genetic Testing - Refunds
- Missed appointments without notification will incur a 100% fee of the appointment charge.
- Rescheduled appointments with under 24 hours notice will incur a 50% fee of the appointment charge.
- If you need to reschedule, a 24 hour minimum notice period is required to avoid a charge.
Face to Face Consultations
- Your consultation will be invoiced with payment required within 5 working days of receipt of invoice.
On-line Consultations
- Pre payment is required at the time of booking by direct credit into our bank account.
- If you have prepaid a consultation fee, and make a decision to no longer require the consultation, we will fully refund your fee by direct credit into your account as long as the cancellation of booking occurs prior to 24 hours before your scheduled appointment. If you paid via Visa or Mastercard, refunds will be less the 4% processing fee taken by these banks.
As we endeavour to be on time for our clients to the best of our ability, your appointment time will start as scheduled. Please be on time.
Genetic Testing - Refunds
- If you have purchased the DNA kit and Nutrition Genome Report, they offer a full refund within 30 days of your purchase, if your sample has not been sent in. If it is after 30 days or their lab has run your DNA analysis, they do not offer refunds.
- If you have run the Nutrition Genome Report with a 23andme DNA data file, they do not offer refunds because the report has already been created and sent.
AGREEMENT: In making a booking with SmartGENES Naturopathic Clinic you agree to our Terms of Service.