Terms of Service
All Consultations
Face to Face Consultations
Skype Consultations
As we endeavour to be on time for our clients to the best of our ability, your appointment time will start as scheduled. Please be on time.
- Missed appointments without notification will incur a 100% fee of the appointment charge.
- Rescheduled appointments with under 24 hours notice will incur a 50% fee of the appointment charge.
- If you need to reschedule, a 24 hour minimum notice period is required to avoid a charge.
Face to Face Consultations
- Payment is required on the day of your treatment, either by eftpos, cash or direct credit.
Skype Consultations
- Payment is required at the time of booking by direct credit into our bank account. Visa and Mastercard payments can be facilitated if required.
- If you have prepaid a consultation fee, and make a decision to no longer require the consultation, we will fully refund your fee by direct credit into your account as long as the cancellation of booking occurs prior to 24 hours before your scheduled appointment. If you paid via Visa or Mastercard, refunds will be less the 4% processing fee taken by these banks.
As we endeavour to be on time for our clients to the best of our ability, your appointment time will start as scheduled. Please be on time.
AGREEMENT: In making a booking with SmartGENES Naturopathic Clinic you agree to our Terms of Service.